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  5. I Received an Email from Stripe Regarding a Disputed Charge. What Should I Do?

I Received an Email from Stripe Regarding a Disputed Charge. What Should I Do?

Customers may dispute a charge on their statement for a variety of reasons.

Some people share credit card with family members or significant others, and may not be familiar with a specific charge if not made by them.

We recommend contacting the consumer to inquire about why the charge was disputed.  This will often resolve the issue, and they will remove the dispute.

If a customer is unwilling to remove the dispute from the charge, we suggest that you submit evidence to Stripe in order to demonstrate validity of the purchase.

Examples of evidence you may submit to respond to a dispute are the Confirmation Message/Receipt sent to a customer upon completing a purchase, as well as any communications (email) you may have had with the customer regarding the matter.

If you need a Confirmation Message/Receipt for a specific purchase due to a dispute, please contact us at support@getlocbox.com and our team will be able to assist you.

Click here for additional information on disputes from the Stripe FAQ.

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